We offer a 100-day return policy on all products (except gift cards, pet food, products personalized with names or made-to-measure non-adjustable collars). The customer usually bears the return shipping himself. 

The only requirement for this is that the products you want to return are unused (except for the first short try-on), undamaged and unsoiled.

Return process:

- write us a short e-mail service@puppyrope.com stating your order number and also stating a reason why the products are being returned (so that we may can improve something). 

- our team will check your request and see if you are entitled to free return shipping, e.g. if the goods are defective. 

- we will give you all the necessary information for the return and, if necessary, the shipping costs within 2 working days. receive a retort label

- as soon as the Retor arrives, we check the goods. If everything is in order, we will issue a refund. This can take up to 14 days.

notice: in the event of a return, any free products must also be returned.