Shipping policy

 

We ship all our goods exclusively insured and with shipment tracking via DHL Warenpost or DHL Paket. Depending on the shipping region, the following shipping cost regulations apply:

Shippingcosts within Germany

Up to € 24.99 order value: € 3.50 for DHL Warensendung or € 5.90 for DHL Paket
From € 25.00 order value: Free
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Vouchers & dog tags are generally free of shipping costs.
 
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Shipping costs within the EU & Switzerland

Up to € 49.99 order value: € 7.90
€ 50.00-79.99 Order value: € 5.90
From € 80,- order value: Free of charge
 
Dog tags and vouchers are always free of shipping costs.
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For the Shipping of dog cushions Shipping costs within the EU are €19.90, regardless of the order value.
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Shipping costs rest of the world

Up to € 49.99 order value: € 9.90

€ 50.00-99.99 Order value: € 7.90

From € 100,- order value: Free of charge
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Dog tags and vouchers are always free of shipping costs.
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Shipping of dog cushions only on request.
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delivery times

We deliver all products within 2-5 business days, with the exception of all dog cushions and all DESIGN IT YOURSELF configurators for leashes, collars and harnesses. Since these products have to be made especially for you, the delivery times are around 10 working days. For international orders, delivery times are slightly longer depending on the shipping region.
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Payment methods
• Paypal (direct debit, credit card, payment by installments)
• Klarna (invoice, immediate transfer)
• Credit card (Visa, Mastercard, AMEX)
• Bank transfer / payment in advance
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return

We offer a 100-day return policy on all products (except gift cards, pet food, products personalized with names or made-to-measure non-adjustable collars and harnesses). The customer usually bears the costs of the return shipment himself.

The only requirement for this is that the products you want to return are unused (except for the first short try-on), undamaged and unsoiled.

Return process:

- write us a short e-mail service@puppyrope.com stating your order number and also stating a reason why the products are being returned (so that we can can improve something).

- our team will check your request and see if you are entitled to free return shipping, e.g. if the goods are defective.

- we will give you all the necessary information for the return and, if necessary, the shipping costs within 2 working days. receive a retort label

- as soon as we receive the return, we will check the goods. If everything is in order, we will issue a refund. This can take up to 14 days.

notice: in the event of a return, any free products must also be returned.

 
 
Hints:
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:
  • Invoice: The payment period is 14 days from the dispatch of the goods/the ticket/or, in the case of other services, the provision of the service. The billing conditions can be found here.
  • Installment purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of the month after Klarna has sent a monthly invoice. More information on installment purchase including terms and conditions and standard European consumer credit information can be found here.
  • Immediately: Your account will be debited immediately after placing the order.
  • Direct debit: The debit takes place after the goods have been shipped. You will be informed of the time by e-mail.( Please only list those payment methods that you also offer.)