Shipping policy

delivery times

We deliver all products within 2-3 business days, with the exception of all dog cushions and all DESIGN IT YOURSELF configurators for leashes, collars and harnesses. Since these products have to be made especially for you, the delivery times are around 10-15 working days. For international orders, delivery times are slightly longer depending on the shipping region.

Shipping information for orders from Germany

We ship all orders Free shipping throughout Germany from an order value of only €25. Below this limit, the following shipping costs apply:
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Goods post DHL: €2.95
DHL Parcel: €4.90
Vouchers & dog tags are generally free of shipping costs.
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Shipping information for orders within the EU

We ship all orders (except dog cushion, see below) within the EU free shipping from an order value of only 100 €.

DHL Warenpost/parcel international

€ 9.90 with an order value of up to € 49.99
€5.90 with an order value of €50 to €99.99
Free of charge from an order value of € 100,-

Dog tags and vouchers are always free of shipping costs.

For shipping dog cushions within the EU, shipping costs € 19.90, regardless of the order value.
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Shipping information for orders from Switzerland

We ship all orders (except for dog cushions, see below) in the Switzerland free shipping from an order value of only 120 €.
DHL Warenpost/parcel international

€14.90 with an order value of up to €49.99
€9.90 with an order value of €50 to €119.99
Free of charge from an order value of € 120,-

Dog tags and vouchers are always free of shipping costs.
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Shipping information for orders from the rest of the world
We ship all orders (except dog cushion, see below) worldwide free shipping from an order value of € 150.
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DHL Warenpost/parcel international

19.90 with an order value of up to € 49.99
12.90 with an order value of € 50,- to 149,99
Free of charge from an order value of € 150,-

Dog tags and vouchers are always free of shipping costs.

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payment methods

• Paypal (direct debit, credit card, payment by installments)

• Klarna (invoice, payment by installments, immediately)

• Credit card (Visa, Mastercard, AMEX)

• Bank transfer / payment in advance

Hints:

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made to Klarna in each case:

  • Invoice: The payment period is 14 days from the dispatch of the goods/the ticket/or, in the case of other services, the provision of the service. The billing conditions can be found here.
  • Installment purchase: With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least EUR 6.95) or under the conditions otherwise specified in the checkout. The installment payment is due at the end of the month after Klarna has sent a monthly invoice. More information on installment purchase including terms and conditions and standard European consumer credit information can be found here.
  • Immediately: Your account will be debited immediately after placing the order.
  • Direct debit: The debit takes place after the goods have been shipped. You will be informed of the time by e-mail.( Please only list those payment methods that you also offer.)